✅ How to File Complaint Against Flipkart – Step-by-Step Guide (2025)
Have you received a damaged product from Flipkart? Or did your order never arrive? Don’t worry. This step-by-step guide will show you exactly how to file a complaint against Flipkart and get your issue resolved quickly.
🛒 Common Reasons for Complaints on Flipkart:
- Wrong or damaged product delivered
- Order not delivered but marked as delivered
- Refund not received
- Product return rejected without reason
- Poor customer service
- Fake or duplicate items received
📝 Step-by-Step Process to File a Complaint Against Flipkart
🔹 Step 1: Contact Flipkart Customer Support
First, try resolving your issue through official customer support.
- Website: https://www.flipkart.com/helpcentre
- App: Go to Menu > Help Centre > My Orders
- Call: 1800-208-9898 (Toll-Free)
🕒 Timing: Available 24/7
📌 Make sure to note down your complaint ID or ticket number.
🔹 Step 2: Use Flipkart’s Grievance Redressal Mechanism
If your issue is not resolved within 7 days, contact Flipkart’s Grievance Officer:
Email: grievance.officer@flipkart.com
Subject: “Unresolved Complaint – Order ID XXXXXXX”
Include:
- Order ID
- Nature of complaint
- Proof (Screenshots, invoices, etc.)
- Your contact details
🔹 Step 3: File a Complaint on the National Consumer Helpline (NCH)
If Flipkart doesn’t respond or solve your issue:
- Visit: https://consumerhelpline.gov.in
- Click on “Register a Grievance”
- Fill in:
- Your personal details
- Retailer: Flipkart
- Complaint category (e.g. “E-Commerce”, “Non-delivery”, etc.)
- Attach relevant proof (images, order receipt)
- Submit and note your reference number
📱 You can also call 1800-11-4000 (toll-free)
🔹 Step 4: File Complaint on the Consumer Court (Online Lok Adalat)
Still not resolved? You can file an online complaint in consumer court.
- Visit: https://edaakhil.nic.in/edaakhil/
- Create your login
- Choose your state & district consumer forum
- Fill the complaint form and attach:
- Order details
- Communication proof
- Receipts/screenshots
- Pay a nominal fee online
- Submit your case
🛡️ Tips Before Filing a Complaint
- Keep all communication screenshots
- Always be polite but firm while emailing or calling
- Avoid third-party agents asking for money to file a complaint
- Follow up consistently
✅ Final Words
Don’t let your Flipkart complaint go unheard. With proper documentation and by following the steps above, you can get your refund, replacement, or resolution quickly.
Have you faced a problem with Flipkart? Share your experience in the comments below or ask us for help!
