Ordered something from Amazon and facing an issue like a damaged product, missing delivery, or refund delay? Don’t worry — Amazon has a well-structured complaint redressal system. In this article, you’ll learn how to file a complaint against Amazon step by step and get your problem resolved quickly.
📦 Common Issues Faced by Amazon Customers
- Received wrong or defective product
- Order marked delivered but not received
- Refund not issued after return
- Account blocked or payment issues
- Poor or delayed customer service
✅ Step-by-Step Process to File Complaint Against Amazon
🔹 Step 1: Contact Amazon Customer Support
Amazon offers 24/7 customer service through multiple channels:
- 📞 Toll-Free Number: 1800-3000-9009
- 🌐 Website: https://www.amazon.in/hz/contact-us
- 📱 App: Go to Menu > Customer Service > Contact Us
You can connect via Live Chat, request a callback, or browse FAQs to resolve simple issues.
🔹 Step 2: Raise an Issue via Order Page
- Open Amazon app or website
- Go to “Your Orders”
- Choose the item you’re facing an issue with
- Click on “Problem with order”
- Select the relevant issue and follow prompts
✅ Tip: Add photos or video proof if applicable.
🔹 Step 3: Email the Grievance Officer (If Issue Not Resolved)
Still not satisfied? Escalate the issue via email:
- Grievance Officer Email: grievance-officer@amazon.in
- Subject: “Escalation – Order ID XXXXXXX”
- Include:
- Order ID
- Description of the issue
- Proof (screenshots, invoices, etc.)
- Previous complaint ticket number (if any)
📅 Amazon usually responds within 7 working days.
🔹 Step 4: File Complaint on National Consumer Helpline (If Required)
If Amazon fails to resolve your issue within 30 days:
- Visit: https://consumerhelpline.gov.in
- Register and log in
- Click “Register Grievance”
- Fill in your details and attach documents
- Submit complaint
📞 You can also call the Consumer Helpline at 1800-11-4000
🔁 Compare: Amazon vs Flipkart – Who Handles Complaints Better?
In our detailed comparison, Amazon came out on top for faster response time, better refund handling, and smoother complaint process.
📌 Pro Tips to Get Resolution Faster
- Always use the live chat option first – it’s faster than calls or emails
- Take screenshots of all your chats/emails
- Stay polite but firm and clear in communication
- Use the Grievance email only if normal support fails
🏁 Final Words
Filing a complaint against Amazon is easy if you follow the right process. Start with the support page, escalate to the grievance officer if needed, and finally use the consumer helpline if nothing else works.
Got your issue resolved? Or still stuck? Comment below or read our guide on Top 10 Customer Care Numbers for Indian E-commerce to explore more support options.
